Welcome to the VELINOR GLOBAL help center. Here are some of the most common questions our customers ask.
1. What is Print-on-Demand (POD)?
Print-on-Demand means that your product is made specifically for you only after you place an order. This allows us to offer a huge variety of unique designs while reducing waste and ensuring your item is freshly printed and high-quality.
2. How long will it take to receive my order?
Since every item is custom-made, please allow 3-5 business days for production. Shipping times vary depending on your location, but most global orders arrive within 7-14 business days after fulfillment.
3. What materials do you use for your apparel?
Quality is our priority. Our Essential Tees are made from 100% premium organic cotton, while our Hoodies and Sweatshirts use a heavy-weight cotton-poly blend for maximum warmth and a soft, comfortable feel.
4. How should I wash my VELINOR GLOBAL items?
To keep your prints vibrant and the fabric in top condition, we recommend:
- Machine wash cold, inside out.
- Use mild detergent.
- Tumble dry on low or hang dry.
- Do not iron directly on the printed design.
5. Do you ship internationally?
Yes! True to our name, VELINOR GLOBAL ships to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific address.
6. Can I change or cancel my order?
Because we start the custom production process quickly, you can only change or cancel your order within 12 hours of placement. Please contact our support team immediately if you need assistance.
7. What is your return policy?
Since each product is printed to order, we generally do not accept returns for size changes. However, if your item arrives damaged or there is a print error, we will gladly send you a replacement free of charge. Just send us a photo of the issue!
Still have questions? Contact us at delavegalivigni6147@hotmail.com